Payment

Paperless Billing

Paperless billing (email) is now standard on all new accounts and also may be requested at any time.

To sign up for paperless billing, email City Utilities. Be sure to include the e-mail address you would like to use and service address.

Unless otherwise specified, we will discontinue your paper bill upon signing up for electronic billing.

Payment Options

  • Automatic Withdraw from checking account (ACH)
    • If you would like to have your water bill automatically deducted from your checking account each month, please fill out the Sure-Pay Authorization Form (PDF) and return it to City Hall along with a voided blank check.
  • Online payment
  • Credit Card
  • Debit Card
  • Check or money order mailed in to:
    101 NE Harvey Street
    Grimes, IA 50111
  • In-person (with cash, check, money orders, and credit cards are accepted) at City Hall, Monday through Friday, 8 am to 4:30 pm at:
    101 NE Harvey Street
    Grimes, IA 50111
  • By Phone -  To pay by phone with a credit card, call 877-690-3729 and enter jurisdiction code 2512
  • Drop Box - Located in front of City Hall for after-business hours and weekends

Delinquent Accounts

Utility accounts are delinquent if payment is not received by the 20th of each month. A 1.5% penalty is added to each delinquent bill. Reminder notices will be mailed to all delinquent accounts within 7 working days after the bill becomes delinquent. Disconnect notices will be sent six days after the date that the reminder notice is sent. Such notices will be sent by regular mail and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance.

The total bill, plus a $5 service charge for the expenses connected with the disconnect notice must be paid within five working days of the date of the disconnect notice or service will be terminated per order of the superintendent.

If a resident receives two disconnect notices within one year, a one-time additional deposit of $100 is required. Once the disconnect order is issued, there is a $25 fee added to the balance due. If service has to be restored between 3 pm and 5 pm an additional $25 is required.

For the safety of our residents and employees, no reconnections will be done after 5 pm. Payments made after 4:30 pm will be restored the next working day.