Paperless Billing

Paperless billing (email) is now standard on all new accounts and also may be requested at any time.

To sign up for paperless billing, email City Utilities. Be sure to include the e-mail address you would like to use and service address.

Unless otherwise specified, we will discontinue your paper bill upon signing up for electronic billing.

Payment Options

  • Automatic Withdraw from checking account (ACH)
    • If you would like to have your water bill automatically deducted from your checking account each month, please fill out the Sure-Pay Authorization Form (PDF) and return it to City Hall along with a voided blank check.
  • Online payment
  • Credit Card
  • Debit Card
  • Check or money order mailed in to:
    101 NE Harvey Street
    Grimes, IA 50111
  • In-person (with cash, check, money orders, and credit cards are accepted) at City Hall, Monday through Friday, 8 am to 4:30 pm at:
    101 NE Harvey Street
    Grimes, IA 50111
  • By Phone -  To pay by phone with a credit card, call 877-690-3729 and enter jurisdiction code 2512
  • Drop Box - Located in front of City Hall for after-business hours and weekends

Delinquent Accounts

Utility accounts are delinquent if payment is not received by the 20th of each month.  A 1.5% penalty and a $5 service charge for the Disconnect Notice will be added to the bill.  The Disconnect Notice is sent by first class mail on the first business day that occurs after the 20th of the month and shall inform the customer of the nature of the delinquency, the date payment must be received, and the date service will be disconnected.  The notice shall also afford the customer the opportunity for a hearing before the discontinuance. 

The total bill, which includes the $5 service charge, must be paid by the due date provided on the Disconnect Notice to avoid discontinuance of service.  Once the disconnect order is issued, a $25 fee is added to the balance due.  Service restored after 4:30 p.m., due to extenuating circumstances, will be charged an additional $25 fee. 

For the safety of our residents and employees, no reconnections will be done after 4:30 p.m.  Payments made after 4:30 will be restored the next working day. 

Residents who receive two disconnect notices within one year will be charged an additional deposit of $100.  The deposit shall be refunded to the customer if the customer makes timely payments for two (2) years.