Policies and Information

Creating an Account on our Online Catalog

Please click here to visit our online catalog. Please create a new parent account first. The account needs to be created in the parent's/adult's name as they will be the default payer/head of household. The primary email address entered into the parent account will be your username moving forward. 

How to Sign up for Programs

Once you've created your account and are signed in, click the tab of the category you are interested in. Select the program and account member then click add to cart.

Registration Policies

What is your cancellation policy? 

Programs, activities, and special events are subject to change at any time. If cancelled, postponed or changed in location, it will be announced as soon as possible. Please check your email, Facebook, or grimesiowa.gov for updates. Grimes Parks and Recreation reserves the right to cancel a program or an activity that does not meet the minimum number of participants necessary to offer the program.

What is your program refund policy? 

Refund requests must be made at least TWO WEEKS prior to the first day of the program. A $10 nonrefundable handling fee will be deducted from the refund when an enrollee withdraws less than two weeks from start of program. What is your facility rental refund policy? No refunds will be given for cancellations or transferred to a different date. If the Grimes Community Complex closes due to weather or COVID-19, refunds will be issued within 30 days.

What are your COVID-19 protocols and policies? 

Policies will vary between programs, activities and special events. Policies for programs and activities that are led by Parks and Recreation staff, contracted staff or volunteers will be determined by staff. Participants will be notified of any protocols prior to the program or activity. Policies for special events with a larger, public gathering will be determined by local or state government officials. Attendees will be notified of protocols via social media and the City’s website.

What is your photo/video policy?

Photos/videos taken of participants and guests at programs, activities, special events and festivals may be used in promotional materials, press releases, and on the City of Grimes website and any City social media channels.