Water Hardness Level
8.53  grains per gallon (approx)

Please use this number to adjust your water softener. We will periodically update this measurement in order keep residents informed so they may keep their water softeners operating at optimum quality and efficiency.


Grimes Municipal Water Department

After Business Hours/Emergency | 515.822.4671

 


Click on Image above to view some helpful videos on ways you can help cut down on storm water pollution (link is off site and will open in a new tab)

Utility Information

New Accounts

-Sign up for utilities online: Online Request for Service

-Sign up for utilities in a downloadable form: Utility Sign Up Form 

*A new resident to Grimes or a resident moving from one location to another must fill out a Utility Sign Up Form to request service at an address on a specific date. Residential renters are asked to come into City Hall with a valid driver's license and a $100 security deposit. 

Please report any problems with online form to jmacke@grimesiowa.gov 

Paperless billing
(e-mail) is an option and may be requested at any time.

To sign up for paperless billing email: grimeswaterdept@grimesiowa.gov

Be sure to include the e-mail address you would like to use and service address.
Unless otherwise specified, we will discontinue your paper bill upon signing up for electronic billing.

Payment Options
Online payment
Credit Card
Debit Card
Automatic Withdraw from checking account (ACH)
Check or money order mailed in (101 NE Harvey Street, Grimes, Iowa 50111
Cash
In-person at City Hall Monday-Friday 8 a.m.-5 p.m.(cash, check, money orders, and credit cards are accepted)
By Phone (to pay by phone with a credit card, call 877.690.3729 and enter jurisdiction code 2512
Drop Box (located in front of City Hall for after business hours and weekends)

Setting up Automatic Payments
- Sure-Pay Authorization Form 
If you would like to have your water bill automatically deducted from your checking account each month, please fill out the Sure-Pay Authorization Form and return it to City Hall along with a VOIDED blank check. 

Delinquent Accounts
Utility accounts are delinquent if payment is not received by the 20th of each month. A 1.5% penalty is added to each delinquent bill. Reminder notices will be mailed to all delinquent accounts within 7 working days after the bill becomes delinquent. Disconnect notices will be sent six days after the date that the reminder notice is sent. Such notices will be sent by regular mail and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance. The total bill, plus a $5.00 service charge for the expenses connected with the disconnect notice must be paid within five working days of the date of the disconnect notice or service will be terminated per order of the superintendent. If a resident receives two disconnect notices within one year, a one time additional deposit of $100 is required.  Once the disconnect order is issued, there is a $25.00 fee added to the balance due. If service has to be restored between 3 p.m. and 5 p.m. an additional $25.00 is required. For the safety of our residents and employees, no reconnections will be done after 5 p.m. Payments made after 5 p.m. will be stored the next working day. 

Utility Rates

Utility Rates  
Water $8.37 per 1,000 gallons 
Sewer $5.76 per 1,000 gallons
Garbage and Recycling  $10.68 per month
Meter Charge $1.62 per month (standard house meters)


Stormwater Management
Grimes Annual Report for NPDES MS4 Permit  (PDF) - 
Period Covered: January 1, 2015 through December 31, 2019.

Stormwater Utility Fee
In order to comply with NPDES (National Pollution Discharge Elimination System) MS4 (Municipal Separate Storm Sewer System) permit requirements, the City must develop water quality regulations, storm water quality monitoring with outfall inspection and sampling, storm water programs, ordinances, master planning, watershed management, education, and public outreach.

Why is storm water management necessary?
Storm water Utility Questions & Answers (PDF)
Storm water Fee Brochure (PDF)

Stormwater Utility Fees    Per Month
Undeveloped Properties - $0.00
Single Family Dwelling 1 ERL      - $6.38
Duplex Dwelling 1 ERL      - $6.38
Townhome Dwelling 1 ERL      - $6.38
Mobile Home Dwelling 1/2 ERL   - $3.19
Apartment Dwelling 1/2 ERL   - $3.19
Non-Residential Properties  1-40 ERL - $6.38 per ERL

ERL (Equivalent Residential Lot) is based on the total area for an average residential lot in the community. ERL shall be used as the basis for determining stormwater management fees. One ERL is equal to 10,000 square feet. 

The number of Equivalent Residential Lots (ERL) on non-residential properties shall be calculated by reference to the Polk and Dallas County records. Stormwater fee billing will begin upon water meter installation (if applicable). The maximum number of ERL's is capped at 40.

2018 Annual Grimes Water Quality Report  (PDF)
2017 Annual Grimes Water Quality Report  (PDF)

2016 Annual Grimes Water Quality Report  (PDF)

2015 Annual Grimes Water Quality Report  (PDF)

2014 Annual Grimes Water Quality Report  (PDF)

2013 Annual Grimes Water Quality Report  (PDF)

2012 Annual Grimes Water Quality Report  (PDF)

2011 Annual Grimes Water Quality Report  (PDF)
2010 Annual Grimes Water Quality Report  (PDF)
2009 Annual Grimes Water Quality Report  (PDF)
2008 Annual Grimes Water Quality Report  (PDF)
 

* Rates shown are for residential customers. There is a 1,000 gallon minimum per month. Other charges may apply. For more information contact Kay Suhr at City Hall, 986-3036.

Grimes City Hall
101 NE Harvey Street
Grimes, Iowa 50111

Hours | Monday-Friday 8 a.m.-5 p.m.

Email | grimeswaterdept@grimesiowa.gov
City Hall | 515.986.3036
US Water | 515.986.3176
(US Water handles all water and sewer maintenance)
After Business Hours | 515.822.4671

Emergency Services
For water or sewer related emergencies (broken water main, fire hydrant, water service line (between a water meter and the street), sewer backups (possibly caused by city infrastructure), or if you see water gushing from the middle of a street) please call the 24/7 hotline 515.822.4671.

Kay Suhr
Utility Billing Clerk

Email | ksuhr@grimesiowa.gov

Kelly Ritter
Billing Clerk

Email | kritter@grimesiowa.gov